Terms of Service

Each order you place is a legally enforceable contract. If you fail to pickup your order, you are still obligated to pay for the items you order.

Orders will be charged the morning of pick up or delivery once we ensure all items have been received and packed correctly.

We will inspect and pack all orders prior to distribution. In the event that product gets damaged during packing, we will provide a store credit to the customer, provided that the damaged goods are returned.

Sometimes things change last minute as farming can be unpredictable. Your order may be edited and items may be removed if items are not delivered correctly or do not meet our quality standards. 

Our goal is to provide the highest quality produce, and we require our producer to deliver market-grade products. Any items labeled as second or canning quality may have a higher rate of imperfections. The customer understands that since our farmers do not use pesticides or herbicides, fruits and vegetables may not look "perfect".

SMS Policy

1.  Sign up to receive updates about your account and orders you've placed.

2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just text START to the number and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly by using the Contact Us page of the site.

4. Carriers are not liable for delayed or undelivered messages

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages about upcoming order distributions, any issues with items in your orders, or if there are issues processing payment on your orders. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our Privacy Policy. (https://rosebird.localfoodmarketplace.com/Home/Page/privacy)